Cuddle Well is dedicated to safeguarding your privacy and security. We fully acknowledge and value the importance of privacy. As the data controller responsible for protecting your privacy, Cuddlewell.in handles all Cuddle Well services.

How do we use your personal information?

We use your personal details in the following ways:

• Identification: When you visit our website or contact us, we verify your identity to ensure the safety of your information from fraudulent activities.
• Order Delivery: To fulfill your purchases, we require your name and contact information to accurately deliver your order.
• Order Updates: We keep you informed about your order status through text messages, emails, or our app, ensuring you know when your order will arrive.
• Account and Service Updates: We provide timely updates regarding our Terms and Conditions and order confirmations, ensuring you are well-informed about changes to Cuddle Well services.
• Financial Transactions: We maintain records of your financial transactions to ensure accurate payment processing.
• Customer Service and Support: Our commitment to providing exceptional customer service includes addressing your concerns and queries promptly.
• Personalization: We help you keep track of your preferred items, update you on new availability, and enable easy sharing, enhancing your experience with our products.
• Returns Handling: As per our Terms and Conditions, we facilitate efficient returns processing and continue to provide excellent customer service and support.
• Analysis for Improvement: By analyzing your purchases, searches, and returns, we gain insights into your preferences. This information empowers us to deliver tailored services, stay ahead of the competition, and continually improve our offerings.
• Feedback Collection: Occasionally, we seek your anonymous feedback on our products and services. This valuable input helps us gauge satisfaction levels and make any necessary improvements.
• Customer Identification: We assign a unique customer ID to you during your initial purchase, enabling us to identify you uniquely.

How long do we Keep your information?

We retain your information for as long as you remain a customer of Cuddle Well and as required by applicable legal obligations in India. We only retain the essential information necessary to fulfill our legal and regulatory requirements, resolve disputes, prevent fraud and abuse, and enforce our Terms & Conditions.

What are my rights?

You have various rights concerning your personal information, including:

• The right to be informed about the usage of your personal data, as provided by this notice.
• The right to access the personal information we hold about you.
• The right to request correction of any inaccurate personal information we hold (accessible through your My Account section).
• The right to opt-out of direct marketing messages.
• The right to request the transfer or portability of specific elements of your data to yourself or other service providers, such as delivery partners.

To exercise your rights, file a complaint, or seek clarification, please reach out to us at info@cuddlewell.in.

What are cookies and How do we use them?

Cookies are data files that store small amounts of information on your device (computer, smartphone, etc.) when you visit a website. While we use cookies on our site, you have the option to block certain types of cookies. However, please note that blocking some cookies may affect your browsing experience and limit our services' functionality.

We employ cookies for the following purposes:

• Essential Operations: These cookies facilitate site navigation, allowing you to add items to your shopping bag or saved items.
• Visitor Analysis: By analyzing visitor numbers and behaviors, we gain insights into frequently visited pages, evaluate the success of advertising campaigns, offers, and communications, and target appropriate advertising messages.
• Affiliate Tracking: We use cookies to track affiliates who have played a role in reaching out to new customers or promoting our products on their websites.

By utilizing cookies, we continually enhance our services and provide an optimized user experience.