Shipping & Delivery
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Shipping within Delhi NCR can take up to 3-4 business days.
Shipping outside of Delhi NCR could take up to 5-7 business days.
When placing your order at Cuddle Well, we provide you with an estimated delivery date. You can track the status of your package through the tracking link sent via email within 1-2 days after placing the order. -
We offer FREE shipping on all prepaid orders and a flat Rs. 60 fee for all COD orders across India.
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Most of our products are delivered within 5-7 working days. If you have not received your order within a week, please feel free to contact us at info@cuddlewell.in. We will investigate the situation further and assist you accordingly.
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Currently, Cuddle Well ships only within India. However, we are planning to expand our shipping services to international locations in the near future.
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After placing your order, it generally takes 2-3 days for it to be shipped. Shipping options may vary based on factors such as delivery address, order placement time, and item availability. During the ordering process, you will be provided with available shipping methods, associated costs, and an estimated delivery date.
Returns & Refunds
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Yes, we offer refunds.
For more information explore our Refund policy. -
You can initiate a return request within 10 days of purchase. Ensure that the item's label and tag are intact, and the product is undamaged (no tears or untidiness). A return shipping address is not required. Once you request a return, a carrier will pick up the package from your chosen address within 48-72 hours. For more information explore our Return policy.
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You can exchange items within 10 days of purchase. Please ensure that the items are in their original condition and include all labels. For more information explore our Exchange policy.
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At Cuddle Well, when you wish to return any item, we cover the charges for return shipping to ensure our customers enjoy a hassle-free return experience.
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We do not let our customers bear the shipping cost when making an exchange. In case a product is exchanged more than once, the shipping cost may apply.
Payments
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Cuddle Well accepts various payment methods, including VISA, Mastercard, RuPay, Netbanking, and UPI. At checkout, you will see all the payment options available for the transaction.
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Yes, we do offer Cash on Delivery (COD) as a payment option for your convenience.
Others
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Our unique selling proposition (USP) lies in our comfy pieces that make you stand out from the crowd. We offer oversized and fashionable clothing that will show your inner boldness, chicness, and sass.
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Our customer care team strives to respond to your queries as quickly as possible. However, in some cases, further investigation may be required. If you have not received a response within 5 working days, please email us again at info@cuddlewell.com. Kindly note that our inbox is monitored from Monday to Friday, excluding public holidays.
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We offer a wide range of sizes that may vary depending on the style, print, cut, and fabric of each garment. To choose the size that suits you best, please consider the size guide in the product details. Most of our clothes are oversized, so we recommend going one size down.
